Why Gentex?
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Frequently Asked Questions

Service/Technical Support
Gentex has become known for its quick order response and short lead times, with 98 percent of our products arriving on the promised delivery date, which is critical in keeping construction projects on schedule.

We are also recognized for our engineering know-how. We can be your resource for technical support on everything from simple issues, such as how to wire smoke alarms in tandem, to more complex issues, such as proper strobe coverage or smoke detectors wired for elevator recall.

Contact fp-rma@gentex.com with questions.

For information on discontinued Gentex fire protection products, contact fpcontact@gentex.com

Maintenance
Gentex products are also designed to help reduce installation, maintenance, and operating costs. Quick-disconnect harnesses and standard electrical box configurations eliminate the need for special adapters. Built-in test switches allow quick and easy sensitivity testing without the need for smoke generators. In addition, all detectors are completely immersible in water for washing away drywall and dust.

Warranty
All Gentex fire protection products are covered by an extensive warranty: three years from the date of manufacture for signals, 2 years for system detectors; 2 years from the date of manufacture for all single station smoke alarms. In the unlikely event that a product must be returned, you will receive prompt credit or exchange, whichever you prefer.

Please call for a return material authorization number, or e-mail fp-rma@gentex.com

Technical Bulletins
+ Number 001 - Product Update: 8240P Series
+ Number 002 - Product Update: Smoke Detector Maintenance
+ Number 003 - Product Update: Testing as Simple as ? ABC
+ Number 006 - General Guidelines for Proper Detector Placement
+ Number 007 - Product Update: Understanding Audible Signal Appliances
+ Number 009 Product Update: Proper Connection of a Gentex AC
   Strobe to a Gentex AC Smoke Detector
+ Number 011 Alternate Applications for Gentex Control Modules
+ Number 012 Proper wiring of Gentex 8100 for releasing devices
+ Number 014 Pulsing + Coded Signaling Circuits
+ Number 015 AVSM and AVS44 Synchronization modules


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