Gentex Quality Policy: To be our customers' reference point for quality and service. Quality is Gentex's highest priority.
At Gentex, we believe we have a smarter vision, smarter products, smarter processes, and a smarter view of the future. We’re concerned about providing customers with innovative, long-term solutions that add value, and not only short-term financial gain. While many automotive suppliers may come and go, our goal is to continually innovate in order to remain the auto-dimming mirror supplier of choice for customers around the world.
Because Gentex literally invented the electrochromic mirror industry, we also had to develop the supply base, manufacturing techniques, equipment, and testing methods. It was a long learning curve. But today, our experience, proprietary manufacturing techniques, and hard work has paid off, because no other glare-reduction mirror provider in the world can match our manufacturing capabilities - not in yields, quality, or volume.
Gentex's superior product quality is the industry benchmark. Our proprietary auto-dimming technology has inherent, far-reaching advantages over competitive glare-reduction techniques. Our mirrors meet all worldwide automotive specifications for durability and visual acuity.
Gentex's quality systems are IATF 16949:2016 certified by Intertek.
IATF 16949:2016 is the globally recognized quality management standard for the automotive industry that provides a framework for achieving best practices with regards to the design and manufacture of products for the automotive supply chain.
Gentex is committed to maintaining its leadership role in the automotive industry through innovative technology and superior products and services. We work to promote a safe and professional work environment for all team members, and continually strive for complete customer satisfaction. We enable and encourage our employees to contribute by emphasizing their value and entrepreneurship, and allow for open, honest communication. Our team understands that a culture of continuous improvement and proactive problem solving focuses on finding the true root cause of problems, takes into account the existing best practices, allocates the right resources needed to improve the process, and finds and implements robust solutions.
Whether building new partnerships or growing our existing relationships, Gentex strives to be a leader in our community and industry. We constantly monitor, measure and work to improve the performance of our Quality Management System, and establish and review quality objectives to help communicate an organizational direction that keeps us on the leading edge.
As part of our devotion to quality in Aerospace manufacturing, Gentex's quality systems are AS9100D certified by Intertek.
AS9100D is an internationally recognized standard that specifies requirements for quality management systems implemented in the aerospace industry. AS9100D utilizes the ISO 9001 requirements and supplements them with additional quality system requirements, which are established by the aerospace industry in order to satisfy DOD, NASA and FAA quality requirements. Under this standard, organizations must demonstrate the ability to consistently provide products that meet customer and applicable statutory/regulatory requirements. This standard also ensures that Gentex enhances customer satisfaction through the effective application of the system.
AS9100D gives Gentex a competitive advantage to guarantee quality to our global customer base.
To ensure quality and leverage innovation, Gentex's quality systems are ISO 9001:2015 certified by Intertek.
ISO9001 is an internationally recognized standard that provides organizations with a framework for managing a quality management system. The standard is based on eight key quality management principals and outlines the requirements that organizations must maintain in a quality management system to enhance customer satisfaction and meet customer requirements.
Gentex utilizes this standard in our continuous process, efficiency, and performance improvements.
ISO14001:2015 and ISO45001:2018
ISO14001:2015 and ISO45001:2018 Certification
Gentex is committed to continually improving how we operate. In 1999, we began the establishment of an environmental management system based on the ISO14001 international environmental management standard. ISO14001 outlines a structured management system to achieve and demonstrate sound environmental performance by controlling the impact that our activities, products, and services have on the environment.
We furthered these initiatives by completing our ISO45001 Health and Safety Management certification for our US Manufacturing facilities in 2023. ISO45001 provides a framework that helps Gentex employees control and minimize the situations that could result in illness, injury, and in extreme cases, death. We focus on improving the working environment to provide conditions that protect and support our employee’s physical, mental, and cognitive health, and enables them to do their best work each day.
At Gentex, employee safety is always top of mind. While we maintain a Total Recordable Incident Rate (TRIR) well below the industry average, we remain diligent in finding ways to improve our safety protocols and practices. TRIR is reported annually in several places, including our Sustainability Report.